- Knowledge about customers
- Knowledge about effective processes & good/best practice
- Knowledge about the competency level & capabilities of the workforce
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The main types of knowledge management systems are-
- Creating intranet- an online network within the organization
- Creating data warehouses and other ways of storing knowledge from various sources
- Creating communities to share knowledge- online or otherwise
- Creating decision support systems that compile data analysis and have other different methodologies of decision making
- Creating internal expertise mapping by having directories of communities, yellow pages by experts etc
- Creating Groupware, which is essentially creating notes using mostly email to share knowledge